Returns & Refunds

We want you to love your bag. If you don't, you have 30 days from delivery to request a return and receive a full refund (our 30-Day Happiness Guarantee).

How to request a return

Write to us through our contact page and include:

• your order number;
• the name and email used for the order;
• the bag you'd like to return and the reason.

We'll reply with instructions and the return address. Please don't send any parcels before contacting us, so we can register your return and refund you faster.

Conditions

• The bag must be returned in the same condition you received it, unused and unwashed.
• We recommend shipping it with a tracked service and keeping your shipping receipt.

Defective, damaged or incorrect items

If your bag arrives damaged, defective or isn't the one you ordered, write to us through our contact page with your order number and a few photos of the product and packaging. We'll offer a replacement or a refund, at no cost to you.

Refunds

Once we receive and inspect the returned bag, we'll let you know by email. The refund is issued to your original payment method within 14 days; your bank may take a few extra days to show it.

Questions

For any questions about returns and refunds, write to us through our contact page. We reply Monday to Friday 10:00–21:00 and Saturday and Sunday 11:00–19:00.