Shipping Policy

Free shipping

Shipping is free, insured and tracked on all orders across Canada, with no minimum. Shipping shows as $0.00 in your cart and at checkout.

Order processing

As soon as we receive your payment, we start preparing your order. Some bags are made to order, so preparation times can vary from design to design.

Tracking

When your order ships, we'll email you a tracking number so you can follow your parcel. Tracking can take 24–48 hours to update after shipping.

Separate shipments

If you order several bags, you may receive them in separate parcels, each with its own tracking number, at no extra cost.

Delivery address

Please check that your address is complete and correct, including unit number, postal code and phone number. If you need to correct it, write to us as soon as possible through our contact page: we can't guarantee changes after shipping.

Damaged or missing parcels

If your parcel arrives damaged, or tracking shows it as delivered but you can't find it, write to us with your order number and, if possible, a few photos. We'll help you sort it out with the carrier and, if needed, offer a replacement or a refund.

Contact

For shipping questions, write to us through our contact page and include your order number.